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Customer Service was very responsive and helpful. The assembly instructions were missing for the foundation and that caused me to erroneously believe that some parts were also missing.
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I can report that Helix's Customer Service Department also performed well. Along with the queen mattress, I also purchased the metal bed frame (very well constructed), the foundation (easy to assemble and doing the job) and the mattress protector (high quality). After my first night on my new Helix mattress I knew I had made a great choice, and after almost two months I continue to be extremely pleased. My Helix mattress is the perfect solution and provides me with the benefits and comfort of both foam and coils. I wanted memory foam, but I also like a mattress that has some spring to it and doesn't make you feel like you are trapped in the foam. I was skeptical about the mattress-in-a-box concept, but after much research I decided to give the Helix mattress a try because of the personalized customization and the hybrid technology. Layer 6: The last layer is a base DuraDense Foam layer, which provides base structure and longevity to the mattress shape.Ī Comfortable Night's Sleep in a Box! - Ronald T. Layer 5: A zoned body shape pocket spring layer works with the spine's natural curves for enhanced lumbar support, especially beneficial to back and side sleeping. Layer 4: A poly foam layer with additional support and pressure relieving properties acts as a transitional layer, working in conjunction with the firmness properties of the mattress model selected.
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HELIX MATTRESS PLUS
Layer 3: To work with the pressure relieving layers above, a layer of Helix dynamic foam, gel visco, or Memory Plus foam both cushions and supports the spine with tailored firmness, working with the layers above. These foams are high density for added comfort and pressure relief, with the Helix Dynamic foam being more responsive than the other more contouring options. Layer 2: The second layer features Memory Plus foam, Gel Visco, or Helix Dynamic foam tailored to the firmness of the mattress selected.
HELIX MATTRESS UPGRADE
For an additional cost, you can also upgrade to their cooling GlacioTex hypoallergenic cover which helps to draw heat away from the body. Layer 1: One of the big enhancements to the Luxe versions is the breathable premium pillow top layer with Tencel® technology to increase airflow and offer additional pressure relief. Next, we'll go through their higher end Helix Luxe Mattresses: Layer 5: The last layer is a base support and durability layer of DuraSense Foam, keeping the mattress in the right shape. This provides a luxury feel with limited motion transfer. Layer 4: The main support layer is made of hundreds of pocketed coils that adjust to your hips, shoulders, and spine individually. In the soft and medium-firmness options, this will be slightly firmer and provide a balanced feel. Layer 3: A transitional foam layer offers pressure point relief, but a more supportive feel than the top layer. Those that like more response and less contour will do best with the options that feature Helix Dynamic foam in the top layer. Layer 2: This is where things differ for each mattress - each mattress option comes with a layer of Memory Plus or Helix Dynamic Foam, but the firmness of this layer will change based on the mattress selection. Layer 1: The top layer is a stretch soft-touch cover that is soft and breathable, offering airflow to keep things cool. Here are the detailed layers of their Standard Helix Mattresses: To begin with the standard Helix mattresses, each has a customized Helix foam layer based on the firmness of the mattress.
HELIX MATTRESS FULL
We'll go through the differences between the standard Helix options and the Luxe versions in our full deep-dive below. For support, they use pocketed coils that cut down on motion transfer. In terms of materials, Helix uses quality materials, including their own proprietary blend of foams, like Helix Dynamic foam and Memory Plus foams, which provide a special blend of contour and responsiveness. Crafting their mattresses from start to finish, Helix can also provide additional value to customers. This means that Helix can provide extra attention to detail to ensure quality manufacturing over competitors who outsource their manufacturing. After merging with Brooklyn Bedding at the end of 2021, Helix mattresses are now crafted in their Arizona based factory.